Vibelo Designs

Eco-Friendly Jewelry

Payment

PayPal and credit card ONLY. Payment must be received within 24 hours of purchase. If you wish to cancel your order you must do so within 24 hours after the purchase.

 

 

Shipping

See shipping cost for each product within the U.S and all other countries.

Our standard shipping method is via USPS. If you have a shipping preference or would like us to use your account, please let us know.

Shipping & Handling charges will automatically be added to your total at check out.

NOTE: Most orders are shipped next business day, but may take up to five business days from the date of receipt.

How to Return an Item

Please contact us ahead of time, regarding your intention to return an item. Include order number, order details, your name, and if you would prefer a refund or store credit. We will provide you with our shipping address and further instructions to return items.

Please note that you must pay for return shipping charges. Return shipping is the responsibility of the buyer, for your protection we advise that you include insurance for the value of the item returned and a tracking number. We must be able to track your return in case of loss, we cannot refund lost returns.

We will notify you via email of your refund once we have received and processed the returned item.

We sincerely want you to be happy with the items you purchase at Vibelo Designs each and every time. If you have any problems with your order, please don’t hesitate to contact us.

Refunds and Exchanges

The buyer has 14 days to return the item (the buyer pays shipping fees). You may return any item you purchased from Vibelo Designs for a refund of applicable charges or store credit provided.

If you choose a refund, you will receive a deposit in your PayPal account or a check from us for the full cost of the product(s) including tax approximately 2-4 weeks after the returned product has been received. If you prefer a store credit you will be informed and store credit will be issued within 5 business days of receipt. Please note that shipping charges are not refundable.

Items have to be in original new condition with all materials, paperwork, and accessories intact.

Items that are abused, broken, used, washed or damaged may not be returned. All retail items returned for reasons other than warranty claims are subject to 15% re-stocking charge.

If your order was shipped free of charge, the original shipping cost will be deducted from the refund

If you make a partial return on a wholesale order, any items you keep will be deducted from the refund at retail prices if the wholesale value of merchandise you keep is less than the wholesale minimum order amount ($250.00 USD).

Unfortunately, Vibelo Designs is not able to accept returns on custom or special orders.

Please inspect goods upon delivery. Any damaged or missing items should be reported to us immediately. All goods held by the customer for more than 14 days cannot be returned.

What types of clasps/ties/knots do we use for our necklaces?

Adjustable Knot Necklace or adjustable wax cotton strap.

 

                            

Tie Back Necklace: The necklace has a long threat to tie on the back, if you would like to have a lobster clasp in one of the ends and a jump ring in the other end to open and close, please let me know. It won’t have an additional cost. However, please note that the length of the necklace won’t be adjustable any more.    

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Lobster clasp in one of the ends and a jump ring in the other end  to open and close

 

 

How are our necklaces measured?

Necklace length: Most of our necklaces are adjustable and can be worn at different lengths. See the description of the necklace. (Measurements taken when the necklace is closed, including the pendant and the bottom part as show in the picture).